Support
ROBOBAK is committed to providing the absolute best support to all its clients.
Our comprehensive services are designed to help you successfully implement and
receive ongoing benefits from your solutions.
Technical Support
Technical support is available via the web or phone.
Technical support is provided via the internet to all registered customers, and
includes access to technical reports, FAQs, and an online support ticket system
as well as access to all software upgrades. Our support team is composed of
skilled individuals who work together to resolve issues quickly. We are
dedicated to providing you with the highest level of customer service and
support by:
• Responding to requests within targeted guidelines
• Providing ongoing communication regarding your incident status
• Taking ownership of your request for support
• Providing a defined escalation process when management assistance is needed
• Maintaining our commitment to continuous improvement of our service processes
How to Access our Technical Support
ROBOBAK customers can contact our Technical Support by using the below link and
logging into our customer portal.
1. Log in to the customer portal by clicking Support -> Customer Log-In.
2. Download the ROBOBAK guides from under Documentation
3. Review our knowledge base from under Support
4. Submit any questions from under Support
5. Download your software from under Download
6. Submit any features that you'd like see added from under Feature Requests